customer service
American Airlines to lay off 656 employees to provide ‘elevated’ customer service
Elaine Hadley
American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer ...
Auto Shop Worker Refuses Free Wipe Blade Installation
Debi Johnson
A self-described people pleaser got over her anxiety and insisted that the worker at her local auto shop help her ...
Some Americans aren’t tipping enough, Pew Research poll finds
Barbara Terrio
A Pew Research Center poll of 12,000 people shows that most Americans tip 15% or less for a typical sit-down ...
The IRS makes tax filing simpler for next year with long-awaited improvements
Abhinav Thawait
Americans should have a slightly easier filing season in 2024 after the IRS introduced more resources for taxpayers. The tax ...
