SUPPORTER INFORMATION | Wrexham AFC vs Mansfield Town – News

Wrexham AFC return to the STōK Cae Ras for league action in against Sky Bet League Two leaders Mansfield Town, with the match kicking-off at 15:00 (GMT).

With a sell-out crowd it is imperative all supporters familiarise themselves with the key supporter information.

If you’re headed to the STōK Cae Ras for the first time – take a look at our First-Time Supporters’ Guide here. 

The match is all-ticket, and therefore there will be no cash turnstiles in operation at this game.  

We ask all supporters, even if you attend regularly, to read through the below information, as we look to reduce queuing times and ensure we can continue to operate at full capacity.

Supporters situated in the Fourth Wall Temporary Kop Stand should particularly refer to the relevant section below.

Please be patient with staff on the day and follow stewards’ instructions at all times. We are proud of our passionate support and ask that you all continue to represent our Football Club in the way in the best way.

For a full list of ground regulations, please see here.

TICKETING AND ENTRY

Gates open 90 minutes before kick-off. Please note, there will be no cash turnstiles in operation for this game.

As ever, we ask all supporters to get to the STōK Cae Ras in good time to reduce queuing times and ensure any enquiries can be dealt with promptly and well in advance of kick-off time.

Supporters should have their tickets or eTickets ready before approaching the turnstiles and, in order to help reduce queuing times, we ask that you only bring a bag if necessary (see the full ‘Bag Searching’ section below).

If you selected collection for your match-day tickets, please collect your tickets from the Wrexham AFC Ticket Office located on the Wrexham Lager Stand side, next to the Club Shop.

We urge all supporters to collect tickets ahead of matchday where possible, to limit matchday queues and ensure that they can take their seat in time for kick-off.

We also ask all supporters to consider using the print-at-home/eTicket option in future.

Please note, the ticket office will not be available for any other enquiries unrelated to the match, from 90 minutes prior to kick off.  This includes online account queries and away ticket collections, which will only be available up to 90 minutes before kick-off, and after the match.

Print-at-home/eTickets

Please remember the following key steps to help ensure a smooth entry into the STōK Cae Ras: 

• Print it out as a paper ticket, in its original size (A4)
• Print on plain white paper, and do not alter the ticket in any way.
• Ensure the print is of sufficient quality to be read by the scanners on the turnstiles, and not faded/discoloured.
• Make sure you do not fold along the QR code.

How to use an eTicket on your phone 

• Load your ticket up on your phone before getting to the turnstiles.
• Ensure your phone is carrying enough charge before leaving for the STōK Cae Ras.
• Ensure your screen is not damaged in anyway.
• Set your screen brightness to full.
• Zoom in on the barcode section of the ticket to help the turnstile operators to scan you in.

Wrexham Lager Stand ticket holders should enter via turnstiles 5-10. We recommend supporters in blocks Y7-Y9 and LY6-LY8 should enter via turnstiles 7-10 to reduce queues at turnstiles 5-6.

Macron Stand ticket holders should use turnstiles 25-30. The STōK Cold Coffee Brew Stand ticket holders should enter via turnstiles 36-42. Supporters on the Fourth Wall Temporary Kop Stand should enter via Gate 25, located on Crispin Lane.

Please note, at the stewards’ discretion, you may be asked to enter via an alternative turnstile in order to manage queues.

Please remove all face coverings when entering the ground, both outside and through the turnstiles.

FOURTH WALL TEMPORARY KOP STAND

Gate 25 is located on Crispin Lane, just off Mold Road. Please have your ticket ready for scanning.

Bag searching lanes will be in operation (please see below).

Supporters in the Fourth Wall Temporary Kop Stand are reminded that all tickets are issued for specified seats. Please sit in your allocated seat only – this is imperative to ensure we can safely maintain the full capacity of the stand. Block numbers are displayed above the entry points into the stand.

Persistent standing, blocking the view of other supporters, is not permitted. Standing and blocking the view of other supporters will be dealt with by stewards.

A refreshment kiosk, serving hot and cold drinks and food, is available behind the stand. Please use card payments wherever possible. Toilet blocks are also located behind the stand.

PYROTECHNICS AND LIGHT SHOWS

On particular fixtures there will pyrotechnics and light shows – especially on evening fixtures. If you have any questions regarding this prior to a fixture, please contact [email protected]

BAG SEARCHING

We encourage supporters to arrive early to enter the ground, as their will be increased strict searches in operation on matchdays. Only A4 sized bags will be permitted and will be searched and tagged by security.

All supporters will be searched upon entry into the STōK Cae Ras, so leave plenty of time for arrival before heading to the Stadium.

Food and drink is not permitted to be brought into the stadium. This also includes flasks. Pushchairs are prohibited at the ground and there is no provision for the storage of items at the STōK Cae Ras.

You can see the full list of prohibited items in our Ground Regulations.

SUPPORTER CONDUCT

As previously communicated, supporters who encroach on the pitch risk facing a Football Banning Order as well as a criminal conviction, while the Club itself could also face a fine for these actions.

There may also be other implications for the Club, including restrictions on future away ticket allocations. This is due to potential safety measures the home Club are required to put in place which impacts on the availability of seating.

Persistent standing, blocking the view of other supporters, is not permitted. Standing and blocking the view of other supporters will be dealt with by stewards.

The Club understands the emotion and passion that comes with attending the match as a fan but must reiterate that the safety of players, managers and supporters on both sides remains our priority.

The vast majority of fans have – and continue to – support the Club in an appropriate manner and are a credit to Wrexham AFC, but we will seek the strongest possible punishment for those who enter the field of play or engage in any other unacceptable behaviour.

As in line with the FA initiative, Wrexham AFC fully support the ‘Love Football Protect the Game’ program. The EFL has reiterated this message over the Festive Period and you can find more information on the campaign here.

Wrexham AFC support the new measures that have been implemented to both improve participant and fan behaviour across the board.

Wrexham AFC operates a zero-tolerance policy for discrimination of any kind, and supporters are encouraged to come forward and report any incidents it to the nearest steward, the Club, or Kick it Out.

As part of the new, tougher measures, anybody found to engage in ‘Tragedy Abuse’ could also face ejection, Football Banning Orders and criminal convictions.

Any form of Tragedy Chanting Is wholly unacceptable at Wrexham AFC and will be dealt with appropriately, in accordance with EFL Ground Regulation 9.1.

Supporters are reminded that no flags or musical instruments will be permitted into the STōK Cae Ras unless they have been authorised by our Safety Officer.

Should supporters wish to bring flags or musical instruments to the ground, they must contact [email protected] at least 14 days prior to matchday. Fans should not travel with the aforementioned items if they have not been authorised prior to matchday.

The use of illegal substances and pyrotechnics, and the throwing of missiles, has resulted in various banning orders and is prohibited.

Should you encounter any trouble or unacceptable behaviour, you can report this to your nearest steward or, confidentially, by contacting our Control Room on 07852 510775.

AWAY SUPPORTERS

Away supporters enter the ground through the Wrexham Lager Stand nearest to the STōK Cold Coffee Brew Stand. Entry is via turnstiles 1-4.

Upon entry into the STōK Cae Ras, supporters are reminded that they will be searched on arrival.

Away fans should note that there are no alcohol sales in the away end.

PARKING

Please note: Due to ongoing works, parking at the Wrexham University car park will be at reduced capacity and extremely limited.

The car park is owned by Wrexham University and managed by The Big Parking with spaces priced at £5 per car – access is via Plas Coch or Crispin Lane.

Wrexham AFC is not liable or responsible for the management or operation of the car park, nor the belongings or vehicles parked within.

Blue badge parking WILL be available at Wrexham University in the usual spaces, staffed by the Wrexham Disabled Supporters Association.

A list of alternative car parks can be found on the Wrexham Council website, here: https://www.wrexham.gov.uk/service/parking/find-car-park.

There is no provision for parking on a match-day at Wrexham General Railway Station.

Please park with consideration to our neighbours in the areas surrounding the STōK Cae Ras, do not block driveways and be mindful of any restrictions in place.

Mold Road and Crispin Lane will be closed 15 minutes before the end of the match and restrictions will last for an hour.

Please ensure to take care when leaving the stadium. Crispin Lane will also be shut from 2pm.

SUPPORTER FLAGS

The STōK Cae Ras does not have a dedicated area for the display of flags and therefore is extremely limited. Small display flags may be permitted at the discretion of the Safety Officer depending upon available space, but at no time have a discriminatory, commercial, political, contentious or obscene message on it.

These flags will not be permitted, and we have no holding room for flags to be contained and returned. 

TRAVEL INFORMATION

By car: The STōK Cae Ras is located on Mold Road. The postcode is LL11 2AH. By car, take the A483 from Chester or Oswestry to Wrexham. Exit at the ‘Mold’ junction and then follow signs for ‘Town Centre’ and the STōK Cae Ras will come quickly into view.

By train: Wrexham General Railway Station is located just next to the STōK Cae Ras. Upon exiting the station, turn right and cross the bridge and the stadium will be in front of you. Please plan your journey in advance. 

Supporters should also be aware that to support the safe loading of passenger services, the car park at Wrexham General is currently closed with access for disabled passengers and buses ONLY.

This restriction will remain in place until 23:59 on Saturday, meaning that there will be no facility for pick-ups or drop-offs from the station.

By bus: Wrexham bus station is located in the centre of town. From the bus station, head towards the prominent multi-storey car park and turn right along Mold Road.

The ground will be located on the right-hand side, just after you cross the bridge over the railway tracks, about half a mile along this road.

HOSPITALITY

Supporters in the Bamford Suite, Executive Room and Board Room should use the Bamford’s reception entrance in the Wrexham Lager Stand  – accessible from the main club car park.

Supporters in the Executive boxes and 1864 Partners Lounge should enter via the reception in the Macron Stand on Mold Road.

Please contact [email protected] should you have any questions regarding match-day hospitality.

CENTENARY CLUB

All supporters who have signed up for the Dixie McNeil match-day Package will be hosted in the Centenary Club, which will open two and a half hours prior to kick-off.

KIOSKS

Refreshment kiosks will be open for this game in the STōK Cold Coffee Brew Stand, Macron Stand and Wrexham Lager Stand, and behind the Fourth Wall Temporary Kop, serving a range of hot and cold drinks, alcoholic drinks, hot food and confectionary.

Supporters are reminded to be patient with staff and volunteers on the day, and please continue to represent our Football Club in the way in which we are all proud.

Where possible, the Club would ask supporters to go cashless at kiosks, to improve the speed of service and customer experience.

MATCH-DAY PROGRAMMES

Our match-day programme will be on sale around the ground for the game. Our programme sellers will be situated in the concourse of the Macron Stand, STōK Cold Coffee Brew Stand and the Fourth Wall Temporary Kop, and outside the Wrexham Lager Stand turnstiles.

The Club Shop also has match-day programmes for sale.

AUDIO DESCRIPTIVE COMMENTARY

We have a free Audio Descriptive Commentary service run by the Wrexham AFC Disabled Supporters Association (DSA), for both home and away supporters, that is available at all our home games, where blind and partially sighted people can hear a descriptive commentary of the game.

All you need to do is bring your own headphones or earphones to use in a device, which can be collected in advance of the game. Please contact Andy Pierce at [email protected]. Receivers can also be collected at the Macron Stand reception desk, on the Mold Road.

DISABLED SUPPORTERS

Our accessible viewing platforms in the Macron Stand, STōK Cold Brew Coffee Stand and the Fourth Wall Temporary Kop will be open for this game. Supporters who have been contacted to use the Macron Stand platform should enter via the Mold Road reception and use the lift.

Supporters that have been contacted should enter via gate 12. Wheelchair users should enter via gate 12, to the left of the turnstiles on Mold Road, for the level entrance into the stadium.

We ask that all wheelchair users stick to their allocated spaces, due to the high demand for places.

Ticket-holders in the Autism Friendly section should also use gate 12 – our designated quiet entrance. The sensory room will be open for this game. Please note, we have fitted a radar lock to the sensory room – if you require entry, please see the friendly-face stewards.

Our accessible away platform will also be open for this game, for away supporters only.

Our autism-friendly section is PG1 – a designated quiet area, with more space for supporters.

All our accessible toilets at the STōK Cae Ras have radar locks on – please ensure you bring your radar key, if you have one, to access these toilets. If you do not have a radar key, you can ask a steward.

Our audio-descriptive commentary service will also be available for this game. Receivers can be picked up from Gate 12, but supporters must bring their own headphones.

Should an assistance dog be required, approval must be granted by our Disability Liaison Officer via email at [email protected].

We hope you enjoy the game and your matchday experience at the STōK Cae Ras.